Returns & Refunds

You are never charged. The hold on your card is released as soon as a provider declines the order. Depending on your bank, the hold can take a few business days to disappear from your statement.

You can cancel from your account while your order is waiting for provider review; the hold is released. After approval, contact us — if the order hasn’t shipped, we can cancel it and refund you in full.

For your safety, and as pharmacy law requires, prescription medication cannot be returned or resold once it has been dispensed.

If your order arrives damaged, is lost in transit, or isn’t what was prescribed, contact us within 14 days of the delivery date. We will replace it or refund you.

Refunds go back to the card you paid with. Your bank decides how long it takes to appear.

ARJ Pharmaceuticals, LLC, 43290 Christy St., Fremont, CA 94538 · (510) 896-8261 · arj@arjpharma.com